Informia quality charter expresses the commitment we prioritise in relation to our customers. Concerned with maintaining a high level of service we are committed to following an organisational approach to quality (Quality System) as part of the group of values we adhere to:
RESPECT: building a dialogue based on courtesy and friendliness.
CLARITY: writing down the facts and what is said and doing what has been written.
FAIRNESS: providing products and services (goal) in line with the asking price (average).
ATTENTIVENESS: having a regular dialogue with Customers with a particular focus on positive listening.
REALISM: offering services related to our expertise and very closely aligned with the needs of our customers.
INFORM: informing every customer of the progress of our products and features that concern them in relation to the specificities of their trade.
ANALYSE AND ANTICIPATE: foreseeing how to appropriate the best practices applicable to the specific requirements of each customer to enable continuous improvement of their processes.