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Thanks to the different levels of support in place, Informia accompanies you daily in the use of its solutions. A help desk has been designed to help you make the most of your tools and diagnose and rapidly resolve any incidents. Our objective: provide customised support and reduce your operating costs.

Informia provides you with the following:

  • Online guides and tutorials: as you progress, at every stage the software has online guides that explain clearly and succinctly, what to do. New: tutorials are now available in your personal space
  • Telephone support: a team of business experts is at your disposal during suitable time slots and can be reached on +33 (0)4 91 27 23 20.
  • Online help platform: convenient and easy to access, this platform allows you at any time to file incident reports to be dealt with urgently.


Accessing the platform